Refund Policy

Effective Date: March 27, 2026 | Last Updated: March 27, 2026

1. Introduction

At Wing Snob, we are committed to delivering the highest quality food products and an exceptional customer experience. We understand that there may be occasions when an order does not meet your expectations, arrives in unsatisfactory condition, or a situation arises that requires a refund or cancellation. This Refund Policy has been established to provide clear, fair, and transparent guidelines for all customers in the United States who purchase from us through our website at chickenwingsnob.digital.

This policy is governed by applicable United States federal and state consumer protection laws, including regulations enforced by the Federal Trade Commission (FTC) under the FTC Act, as well as relevant state-level food service and consumer protection statutes. We encourage all customers to review this document thoroughly and contact us with any questions prior to placing an order.

2. Eligibility Conditions for Refunds

To be eligible for a refund, customers must satisfy one or more of the following conditions:

• Incorrect Order: You received an item or items that do not match what you ordered as confirmed in your order receipt or confirmation email.
• Missing Items: One or more items included in your confirmed order were not delivered or provided at pickup.
• Food Quality Issues: The food product was spoiled, undercooked, contaminated, or otherwise unfit for consumption upon receipt.
• Damaged Packaging: Items arrived with severely damaged packaging that compromised the integrity or safety of the food product.
• Unauthorized Charges: A charge appeared on your payment method that you did not authorize and that is associated with a Wing Snob transaction.
• Order Not Received: Your delivery order was never received within the estimated delivery window and cannot be located after reasonable follow-up.
• Allergen Concerns: An item was prepared or delivered with an allergen ingredient that was clearly specified as an exclusion in your order and the error was made on our part.

All refund requests are subject to review and verification by our customer service team. Wing Snob reserves the right to request supporting evidence such as photographs, order numbers, or written descriptions of the issue before approving any refund.

3. Timeframes for Refund Requests

To ensure prompt resolution, all refund requests must be submitted within the following timeframes:

Refund requests submitted outside of these timeframes may not be honored at our sole discretion. We strongly encourage customers to inspect all orders upon receipt and contact us immediately if any issues are identified.

4. Non-Refundable Items and Situations

The following items, services, or circumstances are generally not eligible for refunds:

• Food items that have been partially or fully consumed, unless the quality complaint was identified during consumption and reported promptly.
• Orders where the customer selected incorrect customizations, sauces, or add-ons at the time of ordering.
• Promotional, discounted, or complimentary items received as part of a special offer or loyalty reward.
• Gift cards or promotional credits once redeemed.
• Delivery fees and service charges, unless the order was never delivered or delivery failure was caused by Wing Snob or its delivery partners.
• Orders affected by circumstances beyond our reasonable control, including but not limited to severe weather events, natural disasters, or third-party delivery carrier failures outside our network.
• Change-of-mind cancellations submitted after food preparation has commenced (see Section 8 for full Cancellation Policy).
• Requests submitted after the applicable refund request window has expired.

5. How to Request a Refund

To request a refund, please follow these steps:

1. Gather Your Information: Before contacting us, please have the following ready:
   • Your full name and contact information
   • Your order number (found in your confirmation email or account order history)
   • The date and time of your order
   • A clear description of the issue
   • Photographic evidence if applicable (e.g., damaged items, wrong items)
2. Contact Our Customer Support Team: Reach out to us using one of the following methods:
   • Email: [email protected]
   • Website: chickenwingsnob.digital — Visit our contact or support page
3. Submit Your Request Within the Required Window: Ensure your request is submitted within the applicable timeframe outlined in Section 3 of this policy.
4. Await Confirmation: Once your request is received, you will receive an acknowledgment email within 1 business day confirming that your request is under review.
5. Review and Decision: Our team will review your request, and if necessary, may reach out for additional information. A decision on your refund request will typically be made within 3 to 5 business days.
6. Refund Issuance: If your refund is approved, it will be processed according to the timelines specified in Section 6 of this policy.

6. Refund Processing Times by Payment Method

Once a refund has been approved by our team, the processing time will vary depending on the original payment method used:

Please note that while Wing Snob processes refunds promptly upon approval, the actual time for funds to appear in your account depends on your financial institution or payment provider. Wing Snob is not responsible for delays caused by banks or third-party payment processors after the refund has been initiated from our end.

7. Partial Refunds

In certain situations, Wing Snob may issue a partial refund rather than a full refund. Partial refunds may be considered in the following circumstances:

• Only a portion of your order was incorrect, missing, or unsatisfactory, while the remainder of the order was delivered correctly and in acceptable condition.
• A quality concern affects only one or a few items within a larger order.
• The customer has already consumed part of the order before identifying a qualifying issue.
• The issue was minor in nature and did not render the entire order unusable or unfit for consumption.
• Applicable discount codes or promotional pricing require proportional adjustment to the refund amount.

The amount of any partial refund will be determined at the sole discretion of Wing Snob based on the specific circumstances of each individual case. Our team will communicate the details of any partial refund decision clearly to the customer before processing.

8. Exchange Policy

Due to the perishable nature of our food products, Wing Snob does not typically offer direct exchanges. However, in cases where an item was prepared incorrectly or does not match the ordered specifications, we may, at our discretion, offer one of the following resolutions:

• Replacement Order: A replacement item or order may be prepared and delivered or made available for pickup, subject to availability and operational capacity at the time of the request.
• Store Credit: In lieu of a monetary refund or replacement, we may offer store credit equivalent to the value of the affected item(s), applicable to a future order.
• Full or Partial Refund: Where a replacement is not feasible or desired by the customer, a monetary refund will be processed in accordance with this policy.

Exchange requests must be submitted within the applicable timeframe as specified in Section 3 and are subject to the same eligibility conditions outlined in Section 2.

9. Cancellation Policy

Wing Snob understands that plans can change. Our cancellation policy is as follows:

9.1 Orders Placed Online

• Cancellation Before Preparation Begins: If you wish to cancel your order, you must do so within 5 minutes of placing the order and before food preparation has commenced. Cancellations within this window are eligible for a full refund.
• Cancellation After Preparation Has Begun: Once our kitchen staff has begun preparing your order, cancellation requests cannot be accommodated and refunds will not be issued for change-of-mind cancellations.
• Scheduled/Pre-Orders: For advance or scheduled orders, cancellations must be submitted at least 2 hours before the scheduled preparation time to qualify for a full refund.

9.2 Delivery Orders

Once a delivery order has been picked up by a delivery driver or third-party courier, it cannot be cancelled. If the order is not delivered and is returned, we will review the situation and issue a refund where applicable based on the circumstances.

9.3 Catering and Group Orders

For catering or large group orders (typically defined as orders above a specified minimum dollar threshold as communicated at the time of booking), the following cancellation terms apply:

• Cancellations made 72 hours or more before the scheduled date: Full refund.
• Cancellations made 24 to 72 hours before the scheduled date: 50% refund.
• Cancellations made less than 24 hours before the scheduled date: No refund.

Catering order cancellation requests must be submitted in writing via email to [email protected].

10. Dispute Resolution Process

Wing Snob is committed to resolving all customer concerns fairly and efficiently. If you are dissatisfied with the outcome of a refund request, we encourage the following resolution process:

10.1 Internal Escalation

If you believe your refund request was not handled appropriately, you may request an escalation review by contacting us at [email protected] with the subject line "Refund Escalation Request" and including your original order number and a summary of your concern. A senior member of our team will review the matter and respond within 5 business days.

10.2 Chargeback and Payment Disputes

We strongly encourage customers to contact Wing Snob directly before initiating a chargeback with their bank or credit card provider. Most issues can be resolved quickly through our internal process. However, if a chargeback is filed, Wing Snob reserves the right to respond to the dispute with all available order and transaction documentation in compliance with applicable payment network rules and the FTC Act.

10.3 Consumer Protection Resources

If you feel that your consumer rights have been violated, you may also contact the following U.S. consumer protection agencies:

• Federal Trade Commission (FTC): www.ftc.gov
• Consumer Financial Protection Bureau (CFPB): www.consumerfinance.gov
• Your applicable state Attorney General's consumer protection office.

10.4 Governing Law

This Refund Policy and any disputes arising from it shall be governed by and construed in accordance with the laws of the United States and applicable state laws. Any unresolved disputes may be subject to binding arbitration or litigation in the appropriate jurisdiction as specified in our Terms of Service.

11. Policy Modifications

Wing Snob reserves the right to update, modify, or revise this Refund Policy at any time without prior notice. Any changes will become effective immediately upon posting to our website at chickenwingsnob.digital with an updated effective date. We encourage customers to review this policy periodically to stay informed of any updates. Continued use of our website or services following any posted changes constitutes your acceptance of the revised policy.

12. Contact Information for Refund Requests

For all refund-related inquiries, cancellations, or concerns, please contact the Wing Snob customer support team using the information below: