Privacy Policy

At Wing Snob, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website at chickenwingsnob.digital, place orders, or interact with our food services. Please read this policy carefully. By using our website or services, you agree to the practices described in this Privacy Policy.

This Privacy Policy applies to all users of our website and services located in or accessing our platform from the United States. We comply with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission (FTC) Act governing consumer protection and unfair or deceptive trade practices.

1. Who We Are

Wing Snob is a food business operating under the domain chickenwingsnob.digital. We provide food ordering, delivery, and related services to customers across the United States.

For any privacy-related questions, concerns, or requests, please contact us using the information provided in the Contact Us section at the end of this policy.

2. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of personal information we collect are described below.

2.1 Personal Information You Provide Directly

When you create an account, place an order, sign up for promotions, or contact us, you may provide us with personal information, including but not limited to:

• Identification Information: Full name, username, and profile picture.
• Contact Information: Email address, phone number, home or delivery address, and billing address.
• Account Credentials: Password and security questions (stored in encrypted form).
• Payment Information: Credit or debit card numbers, billing details, and payment method information. Please note that full payment card details are processed by our secure third-party payment processors and are not stored directly on our servers.
• Order Details: Food preferences, dietary restrictions, special instructions, order history, and delivery preferences.
• Communications: Messages, feedback, complaints, or inquiries you submit to us via email, contact forms, or customer support channels.
• Marketing Preferences: Choices regarding promotional communications, newsletters, and loyalty program participation.

2.2 Information Collected Automatically

When you visit our website or use our services, we and our third-party service providers may automatically collect certain technical and usage data, including:

• Device Information: Device type (desktop, mobile, tablet), operating system, hardware model, unique device identifiers, and browser type and version.
• Log Data: IP address, access times, pages viewed, links clicked, referring URLs, and the date and time of your visit.
• Usage Data: Information about how you navigate our website, which features you use, time spent on pages, and actions taken within our platform.
• Location Data: General geographic location inferred from your IP address, or more precise location data if you grant permission through your device settings (for delivery purposes).
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixel tags, and similar tracking technologies. Please refer to Section 7 (Cookie Usage) for more details.

2.3 Information From Third Parties

We may receive information about you from third-party sources, including:

• Social Media Platforms: If you log in or connect your account via a social media platform (such as Facebook or Google), we may receive your public profile information, name, and email address from that platform, subject to your privacy settings on that platform.
• Delivery Partners: Our third-party delivery service providers may share information relevant to fulfilling your order.
• Marketing Partners: We may receive information from advertising or marketing partners to help us understand our audience and improve targeted promotions.
• Analytics Providers: Third-party analytics services may provide us with aggregated or anonymized data about how users interact with our website.
• Payment Processors: Payment service providers may share transaction confirmation and fraud prevention data with us.

3. How We Use Your Information

We use the information we collect for several purposes, all of which are aimed at providing, improving, and personalizing our services. Our purposes include:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including confirming orders and coordinating delivery.
• Creating and managing your account on our platform.
• Processing payments and preventing fraudulent transactions.
• Communicating with you about your orders, including sending order confirmations, updates, and delivery notifications.
• Providing customer support and responding to your inquiries, complaints, and requests.
• Enabling features such as saved delivery addresses, order history, and loyalty rewards programs.

3.2 Analytics and Service Improvement

• Analyzing how users interact with our website and services to identify trends and improve functionality.
• Conducting internal research and data analysis to understand customer preferences and behaviors.
• Monitoring and improving the performance, security, and reliability of our platform.
• Developing new features, products, and services based on user feedback and usage patterns.
• Detecting and preventing technical issues, errors, and security vulnerabilities.

3.3 Marketing and Communications

• Sending you promotional emails, newsletters, special offers, and updates about Wing Snob products and services, where you have consented or where we have a legitimate interest to do so.
• Personalizing content, recommendations, and advertisements based on your preferences and order history.
• Displaying targeted advertisements on our website or on third-party platforms.
• Managing and measuring the effectiveness of our marketing campaigns.
• Administering contests, sweepstakes, loyalty programs, and promotions.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email, adjusting your account settings, or contacting us directly at [email protected].

3.4 Legal and Compliance Purposes

• Complying with applicable laws, regulations, and legal obligations under federal and state law, including the FTC Act and CCPA/CPRA.
• Enforcing our Terms of Service and other agreements.
• Responding to legal requests, court orders, or government inquiries.
• Protecting the rights, property, and safety of Wing Snob, our customers, and the public.
• Resolving disputes and addressing potential violations of our policies.

4. Sharing of Your Information With Third Parties

We value your privacy and do not sell your personal information for monetary compensation. However, we may share your information with certain third parties under the circumstances described below.

4.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to perform services on our behalf. These service providers are granted access to your personal information only as necessary to perform their functions and are contractually obligated to protect your information. Categories of service providers we work with include:

• Payment Processors: To securely handle payment transactions (e.g., Stripe, PayPal, Square).
• Delivery and Logistics Partners: To fulfill and coordinate food delivery to your location.
• Cloud Hosting Providers: To store and manage our data and website infrastructure.
• Analytics Providers: Such as Google Analytics, to help us understand website usage and improve our services.
• Email and Communication Platforms: To send transactional and marketing emails on our behalf.
• Customer Support Tools: To manage and respond to customer inquiries effectively.
• Advertising Networks: To display relevant advertisements on our platform and third-party sites.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request.
• Enforce our Terms of Service or other agreements.
• Protect against fraud, security threats, or illegal activity.
• Protect the rights, property, or safety of Wing Snob, our users, or the general public.

4.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, sale of assets, or bankruptcy, your personal information may be transferred to a successor entity. We will notify you via email or a prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with additional third parties when you provide explicit consent for such sharing, such as when you participate in a co-branded promotion or choose to share content on social media.

4.5 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for research, analytics, marketing, or other lawful purposes.

5. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction.

5.1 Security Measures

• Encryption: We use Secure Socket Layer (SSL) and Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Password Protection: User account passwords are stored using industry-standard hashing algorithms.
• Access Controls: Access to personal information is restricted to authorized employees and contractors who need it to perform their job functions.
• Secure Payment Processing: Payment card information is processed through PCI-DSS compliant payment processors and is not stored on our servers.
• Regular Security Audits: We conduct regular security assessments and vulnerability scans to identify and address potential weaknesses in our systems.
• Data Minimization: We collect only the data necessary for the purposes described in this policy and retain it only for as long as needed.
• Incident Response: We maintain a data breach response plan and will notify affected users and relevant authorities in the event of a data breach as required by applicable law.

6. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law, including the CCPA/CPRA for California residents and applicable consumer protection regulations under the FTC Act.

6.1 Rights Available to All U.S. Residents

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the purposes for which we use it, and the categories of third parties with whom we share it.
• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You have the right to request that we correct inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions (e.g., where retention is required to complete a transaction or comply with a legal obligation).
• Right to Opt Out of Marketing: You may opt out of receiving promotional communications from us at any time.

6.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the CCPA as amended by the CPRA, effective January 1, 2023:

• Right to Opt Out of Sale or Sharing of Personal Information: California residents have the right to opt out of the sale or sharing of their personal information for cross-context behavioral advertising. To exercise this right, visit our "Do Not Sell or Share My Personal Information" page or contact us directly.
• Right to Limit Use of Sensitive Personal Information: You may have the right to limit our use of sensitive personal information (such as precise geolocation, financial data, or health-related information) to purposes directly related to providing our services.
• Right to Data Portability: You may request that we provide your personal information in a portable, readily usable format.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. We will not deny you goods or services, charge you different prices, or provide you with a lower quality of service because you exercised your rights under the CCPA/CPRA.
• Right to Appeal: If we deny your request, you have the right to appeal our decision.

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a verifiable consumer request by:

• Emailing us at: [email protected]
• Visiting our website at: chickenwingsnob.digital and using our privacy request form.

We will verify your identity before processing your request. You may designate an authorized agent to submit a request on your behalf, provided that we may require proof of your authorization. We will respond to verified requests within the timeframes required by applicable law (generally within 45 days, with a possible 45-day extension for complex requests under the CCPA/CPRA).

7. Cookie Usage

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content and advertisements.

7.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They help the website remember information about your visit, such as your preferred language, login status, and items in your cart, making your next visit easier and the site more useful to you.

7.2 Types of Cookies We Use

• Essential Cookies: Necessary for the basic functioning of our website, such as maintaining your session and enabling secure login.
• Functional Cookies: Allow us to remember your preferences and personalize your experience, such as saved addresses and order preferences.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting anonymous usage data (e.g., Google Analytics).
• Marketing and Advertising Cookies: Used to deliver targeted advertisements and measure the effectiveness of our marketing campaigns.

7.3 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of our website. For more information about how we use cookies and how to manage your preferences, please refer to our full Cookie Policy.

For California residents, certain uses of cookies may constitute "sharing" of personal information under the CCPA/CPRA. You may opt out of such uses by following the instructions in our Cookie Policy or by clicking the "Do Not Sell or Share My Personal Information" link on our website.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods depend on the type of data and the purpose for which it is processed.

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention procedures.

9. Children's Privacy

Wing Snob does not direct its services to minors under the age of 18, and we do not knowingly collect personal information from children. Our website and food ordering services are designed for adult consumers. By using our services, you represent and warrant that you are at least 18 years of age.

We comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under the age of 13 without verifiable parental consent. If we learn that we have inadvertently collected personal information from a child under 13, we will promptly delete that information from our records.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected], and we will take prompt steps to delete such information.

10. International Data Transfers

Wing Snob is based in the United States and our services are primarily directed at users within the United States. However, we may transfer, store, and process your personal information in countries other than your own, including the United States and other countries where our service providers operate.

When we transfer personal information internationally, we take appropriate measures to ensure that your data receives an adequate level of protection in accordance with applicable privacy laws. These measures may include:

• Entering into data processing agreements with our service providers that include appropriate data protection clauses.
• Relying on adequacy decisions where applicable.
• Implementing standard contractual clauses or other approved transfer mechanisms.

By using our services, you acknowledge and consent to the transfer of your personal information to the United States and other countries for the purposes described in this Privacy Policy. We will always handle your personal information in accordance with this Privacy Policy, regardless of where it is processed.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, platforms, social media pages, or services that are not owned or controlled by Wing Snob. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit through links on our platform before providing them with your personal information. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

12. Do Not Track Signals

Some web browsers may transmit "Do Not Track" (DNT) signals to websites. Currently, there is no universally accepted standard for responding to DNT signals, and our website does not respond to DNT signals in a standardized way. However, you can manage your tracking preferences through our cookie consent tool and by adjusting your browser settings.

California residents may also use the Global Privacy Control (GPC) signal to opt out of the sale or sharing of personal information. We honor GPC signals as required by the CCPA/CPRA.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page.
• Notify you via email (if you have provided us with your email address) or through a prominent notice on our website prior to the changes taking effect.
• Where required by law, obtain your consent before implementing material changes.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes to this policy constitutes your acceptance of the updated terms.

14. How to File a Complaint

If you believe that we have violated your privacy rights or handled your personal information in a manner inconsistent with applicable law, you have the right to file a complaint with the appropriate regulatory authority.

14.1 Federal Trade Commission (FTC)

For complaints related to unfair or deceptive practices, you may file a complaint with the Federal Trade Commission (FTC), the primary federal consumer protection agency in the United States:

• Website: www.ftc.gov/complaint
• Phone: 1-877-382-4357 (1-877-FTC-HELP)
• Mail: Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580

14.2 California Residents — California Privacy Protection Agency (CPPA)

California residents who believe their rights under the CCPA/CPRA have been violated may file a complaint with the California Privacy Protection Agency (CPPA):

• Website: cppa.ca.gov
• Email: [email protected]

14.3 State Attorney General Offices

Residents of other states may file complaints with their state's Attorney General office regarding violations of state consumer protection or privacy laws. We recommend visiting your state government's official website for contact information and complaint procedures.

14.4 Contact Us First

Before filing a complaint with a regulatory authority, we encourage you to contact us directly so that we can work to resolve your concern promptly and efficiently. We take all privacy complaints seriously and are committed to addressing your concerns.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team using the details below:

We will make every effort to respond to your inquiry within a reasonable timeframe and no later than the period required under applicable law. When contacting us about your privacy rights, please provide sufficient information to allow us to verify your identity and understand the nature of your request.